FAQS

ORDERS

HOW DO I MAKE A PURCHASE ON AVVENN.COM?

To purchase an item from AVVENN’s online store, simply select “ADD TO CART” on the product page, and then click on “CHECKOUT” to finalise your purchase. You will be directed to our secure checkout area where you can choose a delivery address and, if different, a billing address. The final step is the Secure Payment, where you will be able to select from various payment methods.

CAN I PURCHASE AS A GUEST WITHOUT CREATING AN ACCOUNT?

In most cases you can shop as a guest, without creating an online account. During checkout, you will have the opportunity to create an account.

WHICH PAYMENT METHODS CAN I USE?

If you wish to change your order, please send an email to support@avvenn.com. Our team will review your request and determine what modifications can still be accommodated. We strive to assist you as much as possible to ensure your satisfaction.

CAN I AMEND MY ADDRESS OR SHIPPING METHOD AFTER PLACING AN ORDER?

For security reasons, it is not possible to change the delivery or billing address, or the shipping method once an order has been placed.

CAN I CANCEL AN ORDER AFTER PAYMENT?

According to our terms and conditions, once an order has been placed, we are unable to change or cancel it.

ACCOUNT

DO I HAVE TO CREATE AN ACCOUNT?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

HOW DO I CHANGE MY ACCOUNT PASSWORD?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.